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ShawTrust Accessible

Accessibility statement


We are committed to ensuring that our website is digitally accessibility to everyone, especially people with disabilities.

We are committed to improving the user experience for everyone while ensuring we adhere to The Public Sector Bodies Accessibility Regulations 2018.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

If you have a disability and need help, AbilityNet can provide advice on making your device easier to use when you are accessing information on the web.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some pages and document attachments are not written in plain English
  • some images may not have image descriptions

Feedback and contact information

If you require any information that is on this website in a different format, please let us know by emailing at In your message, please include:

  • your name and email address
  • the web address (URL) of the content
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF.

Reporting accessibility problems with this website

We also welcome your feedback on the accessibility of this website. Please let us know if you encounter accessibility barriers accessing any part of, by emailing us at or calling us on 0207 167 6080.

Enforcement procedure

If you contact us with a complaint about an accessibility issue on this website and you’re not happy with our response, you can contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

Contacting us by phone

If you would like to contact us by phone, please call 0207 167 6080.

Technical information about this website’s accessibility

We are committed to making the Dental Professionals Hearings Service website accessible to everyone. This is in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

PDFs and other documents

We will ensure that all new PDF or Word documents we publish meet the required accessibility standards.

However, there are a small number of existing PDFs that are not accessible. The accessibility regulations do not require us to fix these, or other documents published before 23 September 2018, if they’re not essential to providing our services. When we review and update these documents we will ensure they are made accessible.

Videos and audio content

All videos and audio we publish meet accessibility standards and will include subtitles.

Compliance status

Our website is currently level AA compliant.

The Web Content Accessibility Guidelines (WCAG) is the guidance we use and defines requirements for designers and developers to improve accessibility for people with disabilities. There are three levels of conformance: Level A, Level AA, and Level AAA.

How we test this website

We use the Web Content Accessibility Guidelines (WCAG) 2.1 to test how accessible this website is.

In 2022 and 2023 we had this website independently audited by the Shaw Trust, from which accessibility issues were identified and rectified.

What are we doing to improve accessibility?

To help us make this website a positive place for everyone, we've developed it using the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities and should help make it more user friendly for everyone.

We continually review our website to ensure it remains accessible and are committed to making improvements and changes where it is practicable to do so, to ensure we improve the accessibility of our website.

We have worked with the Shaw Trust to test and review our accessibility and have made additional changes to our website following their review.

Preparation of this accessibility statement

This accessibility statement was prepared in June 2022. It was last reviewed and amended in August 2023.